Intercom Trust

The Intercom Trust is a community-led lesbian gay bisexual and trans community resource in the South West of England, founded in 1997.

Intercom provides confidential help, support and advocacy around homophobic and transphobic prejudice, crime and discrimination, and the other issues that affect Trans and LGB people in the South West.

Intercom also supports local independent grassroots groups and helps to develop local LGBT communities.

Intercom provides professional training and consultancy, and provides community-led advisory and scrutiny resources, for local government, the NHS, police, etc.

Inevitably, Intercom's operations depend on where and by whom we are funded. Our Helpline offers support by phone and email on all Trans and LGB issues for anyone within the South West. At present the Trust can also provide broad-spectrum direct face-to-face help, support and advocacy for Trans and LGBT people across Cornwall and Devon. In Dorset and Wiltshire we can provide face-to-face support, but only on crime-related issues.

Many of our Trans service-users are adults. Over the last few years Intercom has also found so many Trans or Gender Questioning young people and their families approaching our Helpline that we have established a very positive working relationship with the Tavistock and Portman NHS Foundation Trust, who are now holding regular local clinics for young South West clients, setting up local Family Days, etc. We are also supporting Parents of Trans children who are looking to set up a local social support and networking group.

By 2012 we had provided a great deal of practical skilled support for young Trans people, their families and their schools in Cornwall, and we worked with local head teachers, police and Cornwall Children's Services to produce our Cornwall Transgender Guidance for Schools. This has been very widely welcomed, nationally and regionally, and downloaded many hundreds of time. This document has been adopted by the Department for Education legal team as national good practice. It can be downloaded from An updated revision is now in preparation.


We have a confidential helpline for those in the South West of the UK. The helpline is normally staffed during office hours, 9 - 4 Monday to Friday.

Helpline: 0800 612 3010 (this is a freephone number from UK mobiles and landlines)
Text message: 07934 251729

The helpline is also available as a regional number: 01392 201018

Regional contact

The address of the Cornwall Office is:

Carnon Building, Wilson Way, Pool, Redruth, Cornwall, TR15 3RS

Helpline and Advocacy Office Teams

Devon Office: 01392 678744
Devon & Cornwall Helpline: 0800 612 3010
Cornwall Office: 01209 211360
Dorset Helpline: 0845 388 3544


Facebook Page: Facebook

Twitter: @IntercomTrust

Community activities and news website:

Support For

  • Children
  • Employment
  • Faith
  • Housing
  • Non Binary
  • Online
  • Parents
  • Partners
  • Trans Men
  • Trans Women
  • Trans Youth

Regions covered

  • South West

Cornwall Devon Dorset Somerset


Intercom Trust
PO Box 285
01392 201015 (office only)